Legal
Privacy Policy
What we collect through this website, why, and how long we keep it.
Our practices
What we collect
Only what you type into our enquiry and quotation forms: your name, company, email address, telephone number, the product you are asking about and any message you write. We also collect standard server logs including IP address and browser type.
Why we collect it
To respond to your enquiry and, if it becomes a commercial relationship, to administer it. We do not use enquiry data for unrelated marketing and we do not sell or rent it to anyone.
How long we keep it
Enquiries that do not lead to a relationship are retained for up to 24 months and then deleted. Records relating to an actual commercial relationship are retained for as long as required by tax and pharmaceutical record-keeping obligations.
Who we share it with
Our email and hosting providers process it on our behalf under contract. We disclose personal data to anyone else only where legally required.
Cookies
This site uses cookies necessary for it to function. Where analytics are enabled, they are used to understand page traffic only.
Your rights
You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Write to the contact address on this site and we will respond within 30 days.
Speak to someone who knows the answer
Technical, regulatory or commercial - your enquiry reaches a person who works on this, not a shared inbox.
